-
What Can Beautiful Fall Teach Us About Change Management?
I just spent a week away from hot and humid Florida in the Great Smoky Mountain area. Some well deserved and urgently needed vacation time with my husband and our pooch Sam. Upon our arrival we were greeted by the most beautiful Fall colors. Fall foliage might just be my favorite thing about Fall. Combined with a usually much colder and fresh air. And I can’t believe it’s me couch potato saying that – hiking. I do love the rewarding feeling of having hiked up a hill and enjoying the reward in form of a stunning view. We spent our…
-
It’s An Absolute Judgment Free Zone, Or Is It?
I am not going to start this post by saying that it is going to be “a little controversial”. Let’s face it, based on where you stand on literally any topic, all posts have the potential to be controversial. Even one about our puppy, Sam. And this post is definitely not going to be any different. If one is going to talk about judgment, facing judgment is absolutely a possibility. Maybe even likely? Probably. And that’s ok. I am writing my posts to provoke thoughts. As much as I added my podcast not to provide answers but rather questions and…
-
Are You Having The Right Perspective On Your Success?
Happy Sunday! I felt it’s time for another vulnerable post. Get yourself comfortable but also ready, because what I am going to talk about today, might be uncomfortable to read at times. I am going to talk about success. And about why I called my blog and my podcast (find the link here) “My Kind Of Success” in the first place. I am sharing my success story. And what a story it is. Have you ever felt like you are not all that successful? What you have accomplished thus far in your life does not deserve to be called success?…
-
Actually Never Been Happy With Your Outsourced Customer Service?
Try Integrity & Ownership! Yes, those are two very strong words. Maybe even words, you might find in some “bullshit bingo” charts as well. However, I personally think these two belong together and should be front and center for every true leader. You have to try integrity & ownership , I am sure about that. So much so, that they will play a critical part in part III of my blog series. I could not talk about my journey to a better outsourced customer service, without touching on integrity and ownership. You have actually never been happy with your outsourced…
-
Really Not Happy With Your Outsourced Customer Service?
Try Losing That Client Attitude! When I “pitched” this blog post idea “Try Losing That Client Attitude” to my coach, she hesitated to reply. But ultimately she honestly told me, that it made her cringe a little. You are hiring a contractor or Customer Service BPO for a reason, right? And that reaction of hers made me smile. Because I had been in her place a year ago. That was when I thought about changing my approach to managing our Servicing Partner. I hesitated at first. And then I just went for my idea to not only talk about a…
-
WHO OR HOW?
Do you think, mistakes are inevitable when people are actually working and making decisions? Yes? That’s a great first step. But have you really accepted that fact and embraced mistakes as a means to grow and achieve even better results? Well, you really should. Per LinkedIn posts, many leaders are saying they are embracing mistakes as an opportunity to grow. And many of those posting these statements are even working in Corporate America. Sounds great. Or does it? Whenever I am stumbling across such a post, a huge “really?” pops into my mind. Followed by the question, whether this is…
-
The Integrity Challenge
It’s about time for another, as Henning called them, “positive” blog posts. And by positive, he actually meant a post, that does not talk (at least not only) about Covid-19. It’s rainy and super dark outside. The pooch is lying next to me and the mood is right, so here we go! Let’s talk about integrity. But what is Integrity? One of my team members got a great explanation from his son, who had discussed the matter at Sunday school in church. “Integrity is doing the right thing, even when no one is looking“ Anonymous It’s the best and most…
-
Failure? (Not) An Option!
My husband told me yesterday, that I should be writing “a positive” blog post again. I gave him a confused, yet slightly upset look as a reaction. What was he telling me? My daily diary posts are not “positive” enough? So he went on to explain, he meant a post like the ones I would have written before Covid-19. There was a life before Covid-19, right. Must have slipped my mind for a second! Don’t tell him, but I think he is right. While I will share another daily Covid-19 diary entry later as well, life is transitioning to a…
-
Rockstar or Superstar?
I did not spend too much time watching the Grammy’s (I did not watch them at all to be honest). I also did not watch the Golden Globes really so that isn’t it either. Why would I then want to talk about Stars and Rock- and Superstars of all things? Why ask “Rockstar or Superstar” at all? It’s because we are all likely one or the other, maybe both, and we might not even know! have you ever thought about whether you are a Rockstar or a Superstar? Let me explain. Those of you that are following me will know,…
-
Dare to care
Integrity is doing the right thing, even if no one is looking. Genuinely caring is usually the condition for integrity to happen in work life. Dare to care?
