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You Are Really Great, But Nobody Notices It?
Well, are you “telling” them? In many companies it’s time for the Year End review. Which might have to do with the fact that, well the year is almost over. You are or have been really great, but nobody notices it? And now, at your Year End review, you are realizing that is not a good thing? Have you been telling them, how great you are? No, because you would never “brag about yourself? Interesting. Maybe then it should not really surprise you, that no one actually knows, I guess. 2020, the year that keeps on giving, is almost over.…
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You Will Really Never Be Happy With Your Outsourced Service
Unless you put in the work! It’s been a while since part III of my series about how I changed my outsourcing game. Mainly because I have been on vacation. And yes, partly because things have been a little crazy in the US in the last couple of days. No headspace to talk about things not happening, unless you put in the work. Though it would have been quite fitting. But here we are, finally about to conclude the series. Starting with the fact, that you will never be really happy with your (outsourced) service, unless you put in the…
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Actually Never Been Happy With Your Outsourced Customer Service?
Try Integrity & Ownership! Yes, those are two very strong words. Maybe even words, you might find in some “bullshit bingo” charts as well. However, I personally think these two belong together and should be front and center for every true leader. You have to try integrity & ownership , I am sure about that. So much so, that they will play a critical part in part III of my blog series. I could not talk about my journey to a better outsourced customer service, without touching on integrity and ownership. You have actually never been happy with your outsourced…
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Still Not Really Happy With Your Outsourced Customer Service?
Try Genuine Care & Radical Candor Welcome back to part II of my post series about my journey to a better (outsourced) Customer Service. And what happened, when I lost that client attitude and tried genuine care and radical candor, instead. You have not read part I yet? No worries, you can find it right here and I recommend reading it first. Because it kind of sets the tone for this post and the following. Want to know what people on LinkedIn are thinking about it? Check it out directly here. In my last post I shared the thesis, that…
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Really Not Happy With Your Outsourced Customer Service?
Try Losing That Client Attitude! When I “pitched” this blog post idea “Try Losing That Client Attitude” to my coach, she hesitated to reply. But ultimately she honestly told me, that it made her cringe a little. You are hiring a contractor or Customer Service BPO for a reason, right? And that reaction of hers made me smile. Because I had been in her place a year ago. That was when I thought about changing my approach to managing our Servicing Partner. I hesitated at first. And then I just went for my idea to not only talk about a…
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3 Simple Tips For A Less Stressful Work Week
The weekend is almost over and a new work week is about to start. Working days can get quite stressful, tense even. This is definitely especially true, in the crazy times we are living in right now. So I thought I would share 3 of my simple tips for a less stressful work week. So what are those 3 simple tips, you should ask? Plan Prioritize Be Flexible Plan Having a plan is always a good idea. Sitting down and making a plan can actually be very calming, when things around us are crazy. It’s time well invested. You do…
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The Magic Process Of Becoming A People Leader
Let’s talk about the magic process of becoming a people leader today, shall we? Because there is many bosses out there, but in my opinion not as many true leader. So, what’s the difference? Well, let me share my thoughts and you’ll be the judge. And a spoiler upfront – if you are willing to put in the work, the result can be truly amazing, maybe even magic. But if you expected this to be a simple magic trick or thought it comes automatically with a promotion, you could not be more wrong. I am working in Corporate and that…
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The One Exciting Power Of Routines
Do you think, daily, weekly or monthly routines are boring? You might want to think again. Because routines can be very powerful in helping with your career and “work-life-balance”. There is one exciting power of routines, that I would like to explore with you today. I will admit, that the word “routine” or even the explanation in the dictionary do not sound super sexy. https://www.dictionary.com/browse/routine?s=t Who likes “commonplace tasks, chores, or duties as must be done regularly or at specified intervals”. Not many, I would assume. But I strongly believe, there is more to routines, than “chores or duties”. In…
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How 1 Simple Step Can Help Change Your Life
How 1 simple step can help change your life. A journey of a 1000 miles, begins with a single step. This quote, attributed to Laozi (Chinese Philosopher), sounds simple enough. Because a single step does not sound too difficult, does it? So how can one simple step help change your life? And how easy is it really, to take that step? I am living my life following the principle: You always meet at least twice in life. Do all you can, to have both look forward to that second encounter. At the very least, make sure it’s not going to…
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Focus Is Our Friend
I think we can all agree, that 2020 so far has been an interesting year. To say the least. One, not many of us would likely recommend to a friend. For sure things have been and continue to be difficult, even overwhelming at times. But how can we best deal with all of this? Or with other difficult situations? Certainly, focus is our friend, here. The right focus, that is. When things feel out of (our,) control and we are overwhelmed, we easily lose focus. All the things, we can’t really control, are rushing through our minds like some kind…
