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Really Not Happy With Your Outsourced Customer Service?
Try Losing That Client Attitude! When I “pitched” this blog post idea “Try Losing That Client Attitude” to my coach, she hesitated to reply. But ultimately she honestly told me, that it made her cringe a little. You are hiring a contractor or Customer Service BPO for a reason, right? And that reaction of hers made me smile. Because I had been in her place a year ago. That was when I thought about changing my approach to managing our Servicing Partner. I hesitated at first. And then I just went for my idea to not only talk about a…