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Actually Never Been Happy With Your Outsourced Customer Service?
Try Integrity & Ownership! Yes, those are two very strong words. Maybe even words, you might find in some “bullshit bingo” charts as well. However, I personally think these two belong together and should be front and center for every true leader. You have to try integrity & ownership , I am sure about that. So much so, that they will play a critical part in part III of my blog series. I could not talk about my journey to a better outsourced customer service, without touching on integrity and ownership. You have actually never been happy with your outsourced…
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Still Not Really Happy With Your Outsourced Customer Service?
Try Genuine Care & Radical Candor Welcome back to part II of my post series about my journey to a better (outsourced) Customer Service. And what happened, when I lost that client attitude and tried genuine care and radical candor, instead. You have not read part I yet? No worries, you can find it right here and I recommend reading it first. Because it kind of sets the tone for this post and the following. Want to know what people on LinkedIn are thinking about it? Check it out directly here. In my last post I shared the thesis, that…
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The Integrity Challenge
It’s about time for another, as Henning called them, “positive” blog posts. And by positive, he actually meant a post, that does not talk (at least not only) about Covid-19. It’s rainy and super dark outside. The pooch is lying next to me and the mood is right, so here we go! Let’s talk about integrity. But what is Integrity? One of my team members got a great explanation from his son, who had discussed the matter at Sunday school in church. “Integrity is doing the right thing, even when no one is looking“ Anonymous It’s the best and most…
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Failure? (Not) An Option!
My husband told me yesterday, that I should be writing “a positive” blog post again. I gave him a confused, yet slightly upset look as a reaction. What was he telling me? My daily diary posts are not “positive” enough? So he went on to explain, he meant a post like the ones I would have written before Covid-19. There was a life before Covid-19, right. Must have slipped my mind for a second! Don’t tell him, but I think he is right. While I will share another daily Covid-19 diary entry later as well, life is transitioning to a…
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Hey, Stranger!
People that know me and work closely with me or are acquaintances or even friends will quickly agree that I am an extrovert. An outgoing person, definitely a little chatty at times. Being asked if I’d like to entertain a room, speak publicly etc. they would probably not hesitate and say “yes, definitely”. They would be somewhat right… And if you asked those same people about my ability to “network” / meet new people, they would probably tell you that I must be good at it as well. That I am good at making connections, that I can “win” people…
