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Actually Never Been Happy With Your Outsourced Customer Service?
Try Integrity & Ownership! Yes, those are two very strong words. Maybe even words, you might find in some “bullshit bingo” charts as well. However, I personally think these two belong together and should be front and center for every true leader. You have to try integrity & ownership , I am sure about that. So much so, that they will play a critical part in part III of my blog series. I could not talk about my journey to a better outsourced customer service, without touching on integrity and ownership. You have actually never been happy with your outsourced…
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Really Not Happy With Your Outsourced Customer Service?
Try Losing That Client Attitude! When I “pitched” this blog post idea “Try Losing That Client Attitude” to my coach, she hesitated to reply. But ultimately she honestly told me, that it made her cringe a little. You are hiring a contractor or Customer Service BPO for a reason, right? And that reaction of hers made me smile. Because I had been in her place a year ago. That was when I thought about changing my approach to managing our Servicing Partner. I hesitated at first. And then I just went for my idea to not only talk about a…
